Internal Helpdesk Agent AI agent
The AI Internal Helpdesk Agent acts as your always-on internal support desk, answering employee questions about IT systems, HR policies, benefits, and company procedures from your internal knowledge base. It handles routine requests - such as password resets, access requests, and policy lookups - and routes only complex issues to the right team.
SOHOON Assistant
Online · replies instantly
How it works
AI Internal Helpdesk Agent, from first contact to logged result
Request comes in
The agent is deployed in your internal chat platform - Slack or Teams - and connected to your HR and IT documentation.
Is it inside the knowledge base?
Employees ask questions in natural language and the agent pulls accurate answers from the relevant policy or procedure document.
Handled automatically
Routine requests such as password resets or software access are handled automatically via integrated workflows.
Escalated to your team
If a request falls outside what the AI internal helpdesk agent is trained on, it hands off to the right person with a summary of what was already discussed.
Logged and reviewable
Issues the agent cannot resolve are escalated to the right team with a summary and priority tag.
What it changes for your business
- IT and HR teams spend less time on repetitive questions and more time on high-value work.
- Employees get answers instantly instead of waiting for a human to respond.
- New hires have a single place to ask onboarding questions without feeling like a burden.
- All requests are logged and trackable for capacity planning and policy gap identification.
- Support is consistent and available outside of business hours without on-call staff.
Where it works
Mid-size company reducing the IT help desk ticket volume from basic access and reset requests.
HR department answering benefits, leave policy, and payroll questions at scale during open enrollment.
Remote-first company providing a consistent internal support experience across time zones.
Growing business onboarding new hires quickly with an AI guide to company systems and processes.
Enterprise reducing mean time to resolution on Tier 1 IT issues by automating first-line triage.
Integrations
Connects with your tools
The AI Internal Helpdesk Agent plugs into the platforms you already run on, so it works inside your existing stack, no rip-and-replace.
Slack
Connected
Google Drive
Connected
Zapier
Connected
HubSpot
Connected
Gmail
Connected
GoHighLevel
Connected
Your stack
Any API or webhook
Why us
Why businesses choose SOHOON
A few reasons ai internal helpdesk agent clients trust us with work that matters to their business.
7
Years in business
6
Countries served
37
Services offered
9
Industries served
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI Internal Helpdesk Agent pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your AI internal helpdesk agent.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients’ privacy.
“They set up our Medicare lead funnel and the follow-up runs on its own now. Honest, responsive and easy to work with.”
“Our car auction platform handles bids and payouts without me babysitting it. They thought through the edge cases we missed.”
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
“Our mortgage site looks professional and clients trust us before the first call. The team understood our compliance needs without me chasing them.”
“The AI receptionist catches the calls we used to miss after hours. Members book classes on their own now and my staff can focus on the floor.”
“They set up our Medicare lead funnel and the follow-up runs on its own now. Honest, responsive and easy to work with.”
“Our car auction platform handles bids and payouts without me babysitting it. They thought through the edge cases we missed.”
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
“Our mortgage site looks professional and clients trust us before the first call. The team understood our compliance needs without me chasing them.”
“The AI receptionist catches the calls we used to miss after hours. Members book classes on their own now and my staff can focus on the floor.”
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
“Our store finally looks like a real brand. Checkout is smooth and returns dropped because the product pages are clearer.”
“They took our idea and shipped a clean MVP we could actually put in front of users. Communication was steady the whole way.”
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
“Our store finally looks like a real brand. Checkout is smooth and returns dropped because the product pages are clearer.”
“They took our idea and shipped a clean MVP we could actually put in front of users. Communication was steady the whole way.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients’ request.
FAQ
AI Internal Helpdesk Agent: questions answered
Yes. With the right integrations to your identity management tools it can perform authorized actions such as password resets and access provisioning.
Documents are re-indexed automatically when updated so answers always reflect your current policies.
Yes. Role-based access controls determine which document sets each employee can query.
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai internal helpdesk agent keeps working and gets better over time.
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
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