AI Survey and Feedback Agent for Hotels / Hospitality
AI agents that handle guest inquiries, manage review responses, answer in-stay requests, and process check-in documents automatically. The AI Survey and Feedback Agent sends targeted surveys and NPS requests via SMS or email after key customer interactions, collects responses, analyzes sentiment and themes, and delivers a clear summary report. It surfaces what customers love, what they want improved, and which accounts need immediate attention.
SOHOON Assistant
Online · replies instantly
How it works
AI Survey and Feedback Agent, from first contact to logged result
Request comes in
You configure survey triggers - such as after a purchase, appointment, or support close - and write your questions.
Is it inside the knowledge base?
The agent sends surveys via the customer's preferred channel at the right moment in the customer journey.
Handled automatically
Responses are collected and the agent analyzes sentiment, recurring themes, and individual scores.
Escalated to your team
If a request falls outside what the AI survey and feedback agent is trained on, it hands off to the right person with a summary of what was already discussed.
Logged and reviewable
A summary report is generated with key findings, NPS breakdown, and accounts flagged for follow-up.
Why Hotels / Hospitality businesses use it
- Response rates improve with timely, channel-appropriate delivery rather than bulk email blasts.
- Qualitative feedback is synthesized into themes automatically, saving hours of manual analysis.
- Detractors are identified and flagged for human follow-up before they churn or post a negative review.
- Product and service teams receive actionable insight without building reports manually.
- Historical trend data shows whether satisfaction is improving or declining over time.
AI Survey and Feedback Agent in action for Hotels / Hospitality
SaaS company sending NPS surveys 30 days after activation and after each support ticket close.
Medical clinic gathering patient satisfaction scores after every appointment.
Hotel collecting post-stay feedback within an hour of checkout.
E-commerce brand surveying buyers after delivery to capture product and shipping experience.
Consulting firm gathering client feedback at the end of each project engagement.
Integrations
Connects with your tools
The AI Survey and Feedback Agent plugs into the platforms you already run on, so it works inside your existing stack, no rip-and-replace.
GoHighLevel
Connected
HubSpot
Connected
Zapier
Connected
Slack
Connected
Gmail
Connected
Google Drive
Connected
Your stack
Any API or webhook
Why us
Why businesses choose SOHOON
A few reasons ai survey and feedback agent clients trust us with work that matters to their business.
7
Years in business
6
Countries served
37
Services offered
9
Industries served
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI Survey and Feedback Agent pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your AI survey and feedback agent.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients’ privacy.
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
“Our mortgage site looks professional and clients trust us before the first call. The team understood our compliance needs without me chasing them.”
“The AI receptionist catches the calls we used to miss after hours. Members book classes on their own now and my staff can focus on the floor.”
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
“Our mortgage site looks professional and clients trust us before the first call. The team understood our compliance needs without me chasing them.”
“The AI receptionist catches the calls we used to miss after hours. Members book classes on their own now and my staff can focus on the floor.”
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
“Our store finally looks like a real brand. Checkout is smooth and returns dropped because the product pages are clearer.”
“They took our idea and shipped a clean MVP we could actually put in front of users. Communication was steady the whole way.”
“Listings load fast and leads come straight to my phone. They understood real estate and did not need everything spelled out.”
“Client intake used to be a mess. Now it is organized and secure, and the team was patient with our legal requirements.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
“Our store finally looks like a real brand. Checkout is smooth and returns dropped because the product pages are clearer.”
“They took our idea and shipped a clean MVP we could actually put in front of users. Communication was steady the whole way.”
“Listings load fast and leads come straight to my phone. They understood real estate and did not need everything spelled out.”
“Client intake used to be a mess. Now it is organized and secure, and the team was patient with our legal requirements.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients’ request.
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FAQ
AI Survey and Feedback Agent for Hotels / Hospitality: questions answered
Fully customizable. You write your questions and the agent handles delivery, collection, and analysis.
Open-text answers are analyzed for sentiment and grouped into recurring themes so you see patterns, not just individual comments.
Yes. Detractors below a score threshold trigger an automatic flag and an optional follow-up message from your team.
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai survey and feedback agent keeps working and gets better over time.
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
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